Seatem Group on behalf of Haymarket Exhibitions Terms

Seatem Group on behalf of Haymarket Exhibitions - Terms & Conditions
Payment handling is provided to customers by Seatem Europe Ltd, whose registered office is at 6 New Street, St Helier, Jersey JE2 3RA, registered in Jersey with number 34950. Seatem Europe charges a separate fee (as indicated on the receipt) in addition to the cost of the event tickets for payment processing.

TICKET SALES AND BOOKINGS PRICES

Where applicable, ticket prices which include a payment processing fee will show separately this fee, any dispatch/handling charge and the face value of the ticket. Prices are inclusive of most taxes, however certain Tours which include air travel may attract a local airport tax which is not included in our price. Prices are subject to change without notice.

CONFIRMATION AND ISSUE OF TICKETS/VOUCHERS

On receipt of full payment Seatem will issue a confirmation of booking. When booking online this will be in the form of a confirmation page and accompanying confirmation email. Tickets or ticket vouchers will generally be dispatched 10 days prior to departure/event date, however in some cases certain Suppliers may not release the tickets within this timescale. In these circumstances Seatem will dispatch your tickets promptly upon receipt. Should you have any queries concerning the dispatch of your tickets, please contact the customer relations department for your local Seatem office. Seatem accepts no responsibility for and is not liable for any loss or damage which may be caused by late delivery provided that Seatem can demonstrate that date of postage was not a factor.

REFUNDS AND EXCHANGES - Tickets

If you book an Attraction, Show, Entertainment, Sporting Event, Restaurant or Tour, which is date specific, the tickets cannot be refunded or exchanged unless the performance is cancelled. Seatem acts as an agent only and has no control over the event. The event organiser/venue reserves the right to cancel or abandon any performance/event without notice and without being liable to pay compensation or damage other than at it's sole discretion up to a maximum of the ticket price.

If you book a ticket which is not date specific these may be cancelled to differing levels of cancellation fees which are dependant upon whether or not your tickets have been dispatched to you. Refunds are generally 90% or of your order price if your tickets have not been dispatched or 80% of your order price if your tickets have been dispatched and only upon receipt of the tickets by the Seatem office who dispatched them. The tickets should not have been and not used, damaged or defaced in any way.

Please check the refund payable on your booking with your local Seatem Customer Services Department.

REFUNDS AND EXCHANGES - Packages

IF YOU CHANGE YOUR BOOKING

You may amend your confirmed booking providing the alteration is acceptable under the terms and conditions imposed by our suppliers. Each amendment to your booking will incur a small charge to cover administration costs and any other costs imposed by our suppliers. Once travel documents have been issued, amendments are not permitted other than in exceptional circumstances. Any request for changes must be made in writing by you to your local Seatem office.

IF YOU CANCEL YOUR HOLIDAY

Cancellation will only take effect from the day written notice is received from you by your local Seatem office. Cancellations made directly with the hotel will not be valid. Cancellation charges are determined by the period before departure within which notification is received by your local Seatem office of your cancellation. You can expect cancellation charges to be in the region of :
More than 56 days : £50 or €75* per person
15 -56 days : 50% of the value of your booking or £50/€75* per person, whichever is greater
2-14 days : 80% of the value of your booking
Less than 48 hours : 100% of the value of your booking

IF WE CHANGE OR CANCEL YOUR HOLIDAY

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally we may have to make changes, and reserve the right to do so at any time. Usually these changes will be minor. Where there is a change or delay of confirmed travel arrangements of more than 6 hours, or change of hotel, or cancellation of travel arrangements : a) notified to you within 6 weeks of departure, we will pay compensation of £10/€15* per person, b) notified to you within 2 weeks of departure or on the day of travel, or on arrival at the hotel, we will pay £20/€30* compensation per person. In either event, you will be offered alternative travel or an alternative hotel and you have the option to either proceed with these revised arrangements or cancel the package and receive a full refund (if your holiday has not begun yet) and, in either case, compensation as above.

FORCE MAJEURE EXCLUSION

If the confirmed hotel is changed or we are unable to provide you with the services as confirmed by us at the time of booking due to war, threat or war, civil strife, riot, industrial dispute, terrorist activity, disaster, fire, floor (including fire or flood in hotels), or bad weather, we cannot accept responsibility and compensation is not payable. If travel has not begun, we will offer an alternative travel date or alternative hotel and advise additional costs, if any, or you may decide to cancel and we will offer a full refund on monies paid.

ACCURACY OF EVENT INFORMATION

Every reasonable effort has been made to ensure that descriptions are accurate. All statements made by Seatem are in the honest belief that those facts and opinions given are correct. However, subsequent changes, which are beyond the control of Seatem, may occur. You must, therefore, ensure you check all details of your chosen Theme Park, Attraction, Show, Entertainment, Restaurant, Sporting Event or Tour at the time of booking. Please note all duration times given are approximate.

ADMISSION RULES AND REGULATIONS

Tickets are sold subject to the Rules and Regulations of the event organiser / venue which are available on request. The event organiser / venue reserves the right to make alterations to the advertised arrangements or featured artists, to refuse admission and to request latecomers to await admission until a convenient break.

Admission is at the ticket holder's own risk, except in respect of death or personal injury resulting from negligence on the part of the event organiser/venue.

If the ticket is re-sold or transferred for profit or commercial gain by anyone other than Seatem, the event organiser / venue or one of their authorised sub-agents, it will become void and the holder may be refused entry or ejected from the venue.

Your ticket(s) must be produced on demand at any time during your visit.

OUR LIABILITY TO YOU - Packages

In the unlikely event that we fail to supply you with the services as confirmed to you at the time of booking, or that they are not of a reasonable standard, then we accept responsibility, whether caused by our employees, agents or suppliers save that : (i) we shall not accept responsibility or liability for death, bodily injury or illness caused to you or others named on your booking form except as set out below and; (ii) we limit our responsibility in respect of carriage by air or land to that provided by the relevant conventions in respect of such carriage. Copies of these conventions may be made available for inspection.

We accept responsibility for death, bodily injury or illness caused to you or others named on your booking form by the negligent act of our employees or agents, suppliers or sub contracts, or any of their employees or agents acting within the course or scope of their employment (other than that of air, land or sea carriers performing carriage whatsoever, we limit our liability to that provided for by the relevant conventions in respect of such carriage).

BOOKING CONDITIONS

1. Seatem tickets/vouchers are sold subject to availability and subject to the terms and conditions imposed by our Suppliers.
2. Seatem will not be liable for any act or omission by any person not employed directly by Seatem and has no control over our Suppliers and cannot be held responsible for any action or omission of our Suppliers or their servants, agents or employees.
3. Seatem cannot be held responsible for any loss, damage or expense whatsoever and without prejudice to the generality of the foregoing whether caused by strike, civil commotion, fire, war, threat of war, terrorist activity, National or nuclear disaster, late delivery, adverse weather conditions, cancellation of performances, Shows, Sporting Events, Tours or temporary or permanent closedown of Attractions made by our Suppliers for any reason whatsoever or other force majeure. In no circumstances whatsoever shall Seatem be liable for any consequential loss or damage. Subject to the Terms and Conditions contained herein, Seatem's liability shall be limited to the price paid for the Seatem tickets/vouchers.
4. Unless otherwise agreed these Conditions and the contract shall be subject to and construed in accordance with the law in the jurisdiction of the Seatem company with which you have contracted.

CONTRACTING OFFICE

When you book your date specific tickets with Seatem International you have contracted with the Seatem office in the country where your tickets will be used. For theme park and attraction tickets, you will be contracting with your local Seatem office. In the event that Seatem does not have an office in that country, you will be contracting with Seatem Travel Jersey Ltd (ABTA W4214). You will also be contracting with Seatem Travel (Jersey) Ltd for any packages that you purchase. In the case of flight inclusive packages, Seatem Travel (Jersey) Ltd is acting as an agent on behalf of the Seatem office on whose site you booked the package (eg. www.keithprowse.com/fr/ would be the Keith Prowse office in France). Seatem Travel (Jersey) Ltd is fully licensed by ABTA. Any queries concerning your booking should be made with your local Seatem office.

THIRD PARTY TERMS AND CONDITIONS

Where Seatem has arrangements for tickets and/or information to be supplied to you by a third party but you purchase your ticket(s) from the Seatem website, you will be subject to that third party's terms and conditions. As these may supplement, conflict or be inconsistent with Seatem terms and conditions, we will make it clear to you before you make the booking that other terms and conditions apply and give you the opportunity to read them. You should therefore ensure that you have read and are willing to accept these other terms and conditions before proceeding with your purchase.

* or local currency equivalent